Google outdoor camera not charging fast

[Wjones]

One of my two Nest outdoor cameras is charging slowly. 4 months after warranty…this sucks. It will only charge to 64% after 12 hrs using the original supplied cord. The other one charges fine.  Help!

[Trusty]

I'm having the same issue and was hoping to see a fix too!

[MetalGlacier]

Unfortunately, this appears to be a common issue with the battery powered cameras. (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-camera-charging-problems/m-p/94...)

At my house I have two battery powered cameras plugged into the optional outdoor power cables and have not had this issue. Good news is that even though your camera is out of warranty, Google Nest often will send new cables, plugs, and even cameras outside of warranty. Try contacting Google Nest Support and see if they can help you with your situation.

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MetalGlacier? If so, how did it go? Let me know if you need anything else.
 

I appreciate your help, MetalGlacier.

Thanks,

JT

[Wjones]

Thanks for the advice. I’ve searched for the number over the Internet but came up with bad numbers. Would anyone have a good working number?

[MetalGlacier]

Follow the link in my first reply, enter the relevant information, and then you should get an option for a call.

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[Wjones]

Yes, I finally made contact with someone from Google support. I sent the bad one in. Now I’m waiting to see if they will refund my credit card.  

[janthadeus]

Hey Wjones,
 

Got it — thanks for letting us know. We’ll keep this thread open for a few more days. Let us know if you need anything else. 
 

Thanks,

JT

[Juni]

Hello there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

[Wjones]

No additional questions

[Juni]

Hi Wjones,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Juni