cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google really need bug list and software feature request list based on community feedback

qapnguyen
Community Member

 

Might just update this as new post every couple of months so potential buyers are aware.

  • The Google Home app has no ability to provide more motion audible alerts beyond a simple notification as much as a whatapp alert. You can change tone of the alert controlled by Android OS but it uses OS volume and still not loud enough to wake you up, needs an option for constant sound like an alarm clock level, not a single one off tone per motion event. Probably wouldn't trust your family safety with this.
  • After a year they still can't give the ability to view cameras live through a web browser, so end up having to use Android emulator. Maybe afraid of increased overhead on their servers, then could let people stream directly on their own bandwidth only. The ETA is by end of 2022, lets see.
  • No ability to not alert you if "familiar face". Then won't need Home/Away routines. You don't need to be alerted when it knows you are moving in living room if it already recognises you right. You wouldn't want camera or event monitoring turned off either as home routine setup, some intruders don't care if you're at home. It's called home invasions. Ability to turn off alerts for "familiar face" means no routine required.
  • Samsung from S10 to S22 forum posts problems with blank previews of events or app instability. Works great even to the oldest iPhone 6S. iPhones are more compatible with Google Home. Samsung owners beware. Pixel phones "should" be ok.
  • Event notification cooldown. Once motion detected there is definitely cooldown period of 5-10 mins where it won't report further events. No option to adjust it. (Burglars if you see a house with nest cams, bring a cat to lead in first to give you a 5-10 min window of entry)
  • No local recording to network share 
  • No legacy Nest cams transfer over to Google Home app with simplified transfer of subscriptions. At least make people aware on product specifications.
  • No ability to see wifi connection quality of each camera to judge if good placement. So you have to use a mobile phone to roughly estimate connection quality if placed in same position.
  • If you change your Wifi SSID and/or password. You have to factory reset the cameras, you can't make them switch over.
  • The speakers can be  really loud. Try using push to talk with your mobile phone next it, the loop back noise is loud, that's actually good but missed potential for actual alarm system here in event automation or manual trigger.

The problem isn't just the fact that there are still basic features missing, ok cameras can't suddenly change it's own physical hardware, many features can be "added" software wise level at least. The problem is also the inability to release software updates to get the existing features working with no acknowledgement from Google beyond "Please reset your phone or reinstall google home app"

If you total the time by moderators to exercise over the forums, it would be more productive to introduce a bug list and feature requests on a live page for everyone to refer and prevent repetition of forum posts. First is to acknowledge, communicate and set expectations.

I'm sure moderators get tired of reading the same posts as much as the people creating them.

3 REPLIES 3

SammyBoi
Community Member

As a potential buyer THIS is what I was looking for. Thank you for this post! In your opinion do you for see Google correcting these issues?

@SammyBoi 

Unsure if they will do something about software side. But I think you would rather a product that works as intended out of the box. There is simply no acknowledgement of issues.

It is nice to have all in one ecosystem at home, but at present its more effective to have separate brands and apps depending on device i.e. For Speakers - Sonos is better.

Google Wifi is terrible. Better to get your own Asus/Netgear branded WiFi access point and run a ethernet cable to it.

Get an electrician to hard wire a doorbell camera. Hassle to charge and unmount every few weeks.

Etc

Yes - It means you might have separate apps for each device, but Google Home app itself is worse.

 

Brad
Community Specialist
Community Specialist

Hey there,

Thank you for sharing your insight and feedback with us! We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. We also have a blog post that will share new information and improvements to the Google home app. Please let me know if you need further assistance. 

Best regards,
Brad