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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1472 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17541 Views
  • 0 replies
  • 7 kudos

Complaints

Hi there,I've had an appalling experience with your customer support team over the past four weeks trying to get support for my faulty camera while in warranty. How do I raise a complaint?

RCan by Community Member
  • 1362 Views
  • 7 replies
  • 0 kudos

NO EVENT HISTORY

This concern is ongoing and we'll be merging threads with users experiencing the same issue, into a single thread.

Brad by Community Specialist
  • 303 Views
  • 0 replies
  • 1 kudos

Continuous monitor?

I'm trying to monitor some nocturnal Critter activity and unfortunately event detection is not picking them up. Is there a way to setup continuous streaming over night? Or heighten the detection. I've read as some posts suggesting wired input may be ...

craber by Community Member
  • 917 Views
  • 3 replies
  • 0 kudos

Doorbell lens replacement

Hi, Sadly, my Doorbell took a fall, and with the extruding lens, it landed on it, breaking it.Can it be replaced, and at what price?Regards.

HEYFANTA by Community Member
  • 935 Views
  • 4 replies
  • 0 kudos

Problems

I had the nest battery doorbell and battery camera installed by dish less than a week ago. The camera way up high on my garage is only showing 40% and will need recharging. I am a 74 year old woman....how do I get up there to recharge? Also when some...

lopete421 by Community Member
  • 713 Views
  • 3 replies
  • 0 kudos

Nest Aware

I have Nest Cameras at two locations.Do I need a separate Nest Aware Account for each location?

McTimothy by Community Member
  • 709 Views
  • 3 replies
  • 0 kudos

Nest cameras live feeds and replays hanging for minutes

I have 4 Nest cameras: Nest Indoor, Nest Indoor IQ, Nest Hello Doorbell and Nest Hub Max and I have subscription for the Nest service.On all cameras, especially when using the Google Chrome browser, when I switch to the live feed or when I do a repla...

Motion Detection doesn't work for Security Purposes

I have just bought 2 Nest Outdoor battery and the Nest Doorbell Battery. All of them have the same issue: sensibility (in all settings) is poor and therefore, motion detection does not work with camera in idle. I have tried all the things people here...

Buz87 by Community Member
  • 4427 Views
  • 14 replies
  • 4 kudos
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