cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google refuses to replace doorbell

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Ashish Patel 8064 

 

Spoke with 2 customer service agents and supervisor. 

 
Refusing to replace my doorbell for peeling. It is a couple months out of warranty. But all 3 said that it’s because I have it installed outside.  Really?  Where else should my doorbell be installed?  It is under a covered porch, NOT in direct sunlight. 
 
This is a manufacturing defect. If meant for outdoor use it should withstand outdoor conditions.  
 
This seems widespread.  Can this be a class action lawsuit?
1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hey there, Ashish Patel 8064.
 
I am terribly sorry that your Nest Hello doorbell is peeling! I can understand how frustrating this process has been for you. I would love to look into any options for you. 
 
I will be reaching out to your email on file to collect some information from you. Please look out for that email and respond with the requested information as soon as you can. Thank you for your patience!
 
Here is your Case Number: 9-9467000031955
 
 
-from Brad C. (Community Specialist)