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Google wired camera setup cannot get past "Connecting to joining device"

jc31415
Community Member

‎12-27-2023 01:07 PM

Sure is a completely frustrating experience.  I had 2 indoor cams attached to a nest aware account.  I changed my wifi router config and these cameras are the only devices in my home that would not re-attach (I used the same SSID as the old one in my new setup).  I have factory reset the cameras, deleted the home and re-added it using a different name, applied nest aware to the newly named home, restarted everything, yet the cameras refuse to setup. In the process, I get as far as "Connecting to joining device" and it always fails with the message "Something went wrong".  I'm super surprised how google is the only smarthome company that can't get this right.  It's so frustrating - I want to throw these things out the window and go buy something else that actually works.  But it's christmas and I can't afford to.  H E L P  P L E A S E ! !

 

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Lance_L
Community Specialist
Community Specialist

‎01-01-2024 02:39 PM

Hi jc31415,

 

Thanks for writing to the Community. I’m sorry to hear that you’re having trouble connecting the Nest camera to the new WiFi router. I’d be happy to help you with this. Let’s check it out.

 

A few questions: what model of Nest indoor camera do you have? What is the color of the status light? Are you using the Google Home or Nest apps?

 

If the status light isn’t pulsing blue, follow the steps below to reset the camera to factory settings before adding it back to the app:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the Nest camera and connect it to the USB cable and power adapter (if applicable). Plug it into a power outlet, and then locate the reset pinhole on the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will be restored to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home or Nest app.
  11. Start adding the device back to the app. 

Let me know if the issue persists.

 

All the best,

Lance

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