cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google (wired) nest cameras connecting to an old network

TSneedsHelp
Community Member

I have 3 google nest cameras with floodlights.  The network they were connected to went out and all 3 cameras stopped working.  When the network came up one of the cameras came back online but the other two switched networks and are now offline with no easy way (that I can see) to get them to switch back to the original network.  To make matters worse, so thought maybe it was best to delete and re-install those cameras.  So I deleted one of them, but to re-install it wants codes that were on the original box that I threw away a year ago.  Help please!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@TSneedsHelp 

The 6-character Setup Code you need was NOT included on the box; it's imprinted on the bottom of the camera.  (The QR code was printed on a sticker on the front of the camera.)

aatienza
Community Specialist
Community Specialist

Hey there,

 

TSneedsHelp, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie