Doorbell cam

[apeach59]

I have had this product since August, professionally installed by my new security company. The camera goes off line literally everyday and pops back on at it’s convenience. Please and suggestions? 

[MplsCustomer]

@apeach59 

Which camera do you have, the older, no-longer-sold wired Google Nest Outdoor Camera (which works in the Google Nest app) or the newer Google Nest Camera (Battery) (which works in the Google Home app? The latter can run on battery power or can be plugged in with the optional power cable; if it is running on battery power, it is usually in "Idle" mode unless it wakes up to detect activity, but it should still be online.  (We have had a battery camera for 15 months; it is plugged in and is "Live" all the time.)

Unless your camera is defective, the most common reason for a camera going offline is a weak Wi-Fi signal at the camera's location. (Wi-Fi bandwidth could be another.) All of our cameras and doorbells stay online and are within 5-15 feet of a wired Wi-Fi access point except one, and in that case we bought a high-gain directional Wi-Fi antenna to ensure adequate Wi-Fi signal strength.

[aatienza]

Hey there,

apeach59, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie