Hello Doorbell Status Light doesn't turn on

[joyam]

I've installed a brand new Hello Doorbell and when setting up via Home App, it keeps failing because the status light doesn't turn on (not blue, not yellow, its just off). The Blue ring around the doorbell works fine so the device definitely has power but the status light does not. Can anyone help please?

[MplsCustomer]

@joyam 

The Google Nest Hello Doorbell gets installed in the Google Nest app.  The newer 2nd Gen Google Nest Doorbell gets installed in the Google Home app.

https://support.google.com/googlenest/answer/9247327

https://support.google.com/googlenest/answer/12570869

[Jeff]

Hi joyam,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[zoeuvre]

Hello there,
 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind. 

Thanks,

Zoe

[Jenelyn_O]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, @MplsCustomer, Jeff, and Zoe.

Regards,

Jenelyn