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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Where can I purchase a compatible transformer for my new Nest Doorbell (battery) in New Zealand?
I tried to connect a Nest Hello to my house in New Zealand but my electrician couldn't get it to work. Where do I purchase the correct transformer for the new Nest Doorbell (battery) model? I want to hard wire it and use Google Speakers that are ceil...
Nest Doorbell Peeling and Chipping
Hi, we bought our doorbell about 2 years ago and it is starting to peel and chip away on the front face where the device is black. It does not seem that this should be happening after only 2 years. At first I thought it was the protective covering th...
Familiar face detection disabled after changing internet provider
I recently switched from a cable internet provider (WOW) to T-Mobile internet. This change has seemed to affect my nest hello doorbell by deactivating the Familiar Face feature and not allowing me to toggle it back on. I believe Nest is using the IP ...
Trying to find a replacement wall mount and plate for my nest doorbell (battery)
We had a new front door installed today, which required the contractor to remove the wall angle mount and plate from the existing door jamb. The contractor accidentally threw away the doorbell mount and plate, so now we have a doorbell but no way to ...
Nest Outdoor Security (wired) camera won't reconnect after internet outage
I have 2 Nest Outdoor security cameras (wired), both connected via wifi. This happens so consistently it's got to be a known issue... is there a workaround for this? I can't find anything in the forums or help pages, so my apologies if it's been addr...
Resolved! Door bell light
Does the light in the door bell turn off automatically or it supposed stay on all the time?
Why not to buy the new Google Nest doorbell (battery) yet
1. There is NOT 3 hours of free event recording. There will never be 3 hours of accessable video from your doorbell if you dont pay a subscription fee. Any video older than 3 hours will be gone if you dont pay a monthly fee. If your doorbell is stole...
Resolved! Doorbell battery announcements
Has anyone got announcements working on any other device than the google home app ? I have a bunch of nest cameras, smoke detectors and thermostats plus Amazon echos. at the moment, no one in my house can tell if someone is at the door as we tend not...
Nest Hello Misses Photo
Hello, I just installed my Nest Hello and it sends me notifications if someone comes by. Today I received a photo of the mailman, great. But sometimes it sends me an alert about a person but I get no photo. Anyone have this issue?
Separate volume on hubs/phones for doorbell
Home hub and nest mini (and ideally pixel phone too) should be able to change ‘doorbell volume’ separately from everything else.We need the home hub on maximum to hear the doorbell throughout the house, but maximum is too loud for every other feature...
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