Hello door bell surface delaminating

[myersro]

Door bell surface is delaminating. Is this covered on warranty?

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[MplsCustomer]

@myersro 

Hundreds of Google Nest customers have posted in this forum about their Google Nest Hello Doorbells peeling and delaminating. Since Google Nest's response is that they "cannot" replace doorbells plagued with this defect if they are beyond the 1-year warranty period, we bought a silicone skin on Amazon to cover up the peeling shards.

[janthadeus]

Hi folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, Brad and MplsCustomer.

Thanks,

JT

[janthadeus]

Hey there,

I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
 

Regards,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

JT

[janthadeus]

Hey myersro,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

JT