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Hi everyone

Booca252
Community Member

So I just moved into a new home that has a wired nest camera on it I wanted to see if anyone knew how to do a factory reset as the previous owner said she no longer wants it

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Booca252 

The previous owner first needs to remove the camera from their Google Nest app or Google Home app"

https://support.google.com/googlenest/answer/11151047?hl=en

Then you can do a factory reset:

https://support.google.com/googlenest/answer/9252162?hl=en

Then, if all goes well, you can install the camera in the Google Nest app or Google Home app, depending on which camera you have

View Recommended Answer in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Booca252 

The previous owner first needs to remove the camera from their Google Nest app or Google Home app"

https://support.google.com/googlenest/answer/11151047?hl=en

Then you can do a factory reset:

https://support.google.com/googlenest/answer/9252162?hl=en

Then, if all goes well, you can install the camera in the Google Nest app or Google Home app, depending on which camera you have

What if the previous owner died?  There may be no way to get it removed from their account.  Does this mean that the camera is now worthless?

@Fr33lancr 

You would need to contact Google Nest Support for a definitive answer. They say: "If you bought this camera new or can’t get the previous owner to remove the camera from their account, return it to the seller for a refund or exchange it for another. Let the seller know that your product is already connected to someone else’s account and it can’t be set up." (https://support.google.com/googlenest/answer/9249728?hl=en).

Ebedia
Community Specialist
Community Specialist

Hello everyone,

@Booca252 and @Fr33lancr thanks for posting here in the community. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.
  
Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
  
Thanks,
Emerson 

Ebedia
Community Specialist
Community Specialist

Hey everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson