nest doorbell wired recording access

[blackice]

hello, 

Have a paid nest doorbell hello wired subscription that I believe may only see 30-day recording however a theft occurred in late October to which a police report was filed, is there any way to obtain the recordings? 

[MplsCustomer]

@blackice 

Per Google Nest: "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

[EmersonB]

Hello everyone,

@blackice thanks for posting here in the community. I'm dropping by to ensure that everything is covered here. Were you able to read the information and check the link that MplsCustomer has shared? In addition to this, the 2nd gen Nest Aware Plus has 60 days of event video history with up to 10 days of 24/7 continuous video history. Let us know if you have other questions in mind.

I appreciate the help, MplsCustomer.
 
Best,
Emerson

[EmersonB]

Hi blackice,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
    
Thanks,
Emerson 

[EmersonB]

Hey blackice,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson