History only available for current day

[Jitz]

Hello, I do not have nest aware  subscription however its my understanding that i get 3 hours worth of recording on this product however I am only able to view history for the current day thorugh the google home app on my phone. is this a known issue? or something wrong with my camera/setup?

Thanks

[Spoons]

I purchased the same doorbell thinking the 3 hours meant 3 hours of recordings, but it actually means only the notifications that have happened in the last 3 hours. 

[Jitz]

wow, well that's pretty useless . I have reread the page here:  https://support.google.com/googlenest/answer/9681538?hl=en and on there it states "3 free hours of event video history is available for the Nest Cam (battery) and Nest Doorbell (battery)"  ALso I actually have the floodlight nest cam butlikely is the same issue. may have to take this up with someone working at google

misleading much?  FYI I have 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.