Nest Hello Crashes on start up

[IanM1]

Hello,

My Nest Hellos is crashing all the time after about 10 seconds. It looks to be in a loop when after the blue ring lights up, and the green led at the top momentary comes on, then it all turns off and continues to do the same again.

I have two Nest Hellos, so have tried it on the other power supply and it is doing the same thing, so its an issue with the doorbell itself.

Anyone else had anything like this?

Thanks,

Ian

[HarryH87]

I have the same problem. Do you fixed it? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[IanM1]

Hi Brad,

Thank you for coming back to me.

If you have any ideas of how to fix it, that would be great.

Thank you,

Ian

[Brad]

@IanM1

I am sorry to hear that you are still having this issue! Have you tried to Factory Reset the doorbell? And have you tried to disconnect it from it's power source and reconnect it?

Best regards,

Brad.

[IanM1]

Hi @Brad thank you for coming back to me.

Yes I've tried that, and also tried different power supplies as I have two hellos and when I switched them, made no difference. 

[Brad]

@IanM1

It sounds like you may have some sort of power requirements issues if it is not staying powered on and working. Check out this link here on the Power Requirements needed. If that doesn't help you figure things out, I would suggest Factory Resetting your device, or just removing it from your Home and adding it back in. Both have worked for some. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.