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Home App Plays Nest Through Call Volume

TheCrowing
Community Member

Ever since I got my Samsung Galaxy Watch 5 the Nest Doorbell feed audio is choppy.

I believe I determined it's because the Nest feed plays through the Call volume channel and since my watch is technically a Bluetooth audio device it keeps trying to use it but doesn't fully work. This results in the sound just being choppy on the phone. Only way I can get it to work right is to completely disconnect my watch from the phone when checking Nest. Very inconvenient. It would be great if the audio channel could play through Media instead.

16 REPLIES 16

TheCrowing
Community Member

Other alternative is to turn off phone calls from the watch via Bluetooth settings. But I have seen the problem in my car that if I leave the app open my car thinks there is a call instead of playing music.

Calls are disabled from my Bluetooth settings anyway, but still having the issue since my update to Watch 4... Need a fix for this. At min, I can disconnect and everything is fine, once watch connected, it's a mess again...

Brad
Community Specialist
Community Specialist

@BethBelt

 

I would also invite you to share your feedback in the app. 

 

Best regards,

Brad

mattb486
Community Member

Well, I have been having an issue with my car thinking I've got a call on, and my camera stream has been choppy... I tried everything, and on seeing this it makes sense... It is since I updated my phone and watch 4. Please fix this...

mattb486
Community Member

https://eu.community.samsung.com/t5/galaxy-s22-series/s22-problem-with-the-sound-chops-in-samsung-mu...

This link helped me find a work around.

Specify audio device to use, and set a routine to disconnect my watch from Bluetooth when getting in the car.

Thank you, I'm going to use the routine to just disconnect my watch when I open the Home App to view my Nest Doorbell. That seems to be working for now.

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

TheCrowing
Community Member

Good Afternoon Brad,

I have made a rule in Samsung Routines to disconnect my Samsung Galaxy Watch 5 temporarily when opening the Home App and that has resolved my issue in the short term.  Ideally if the Doorbell audio for recordings and live would not be on the Call volume channel I wouldn't have any issue.

Brad
Community Specialist
Community Specialist

@TheCrowing

 

Glad to hear that it has been resolved for you. Thank you for the feedback, and please feel free to share it with us in the app. We definitely want to make sure you have a great experience with our products. 

 

Best regards,

Brad

TheCrowing
Community Member

Hi Brad, where should I leave the feedback for this issue? Right now, my solution is really just a workaround. 

Brad
Community Specialist
Community Specialist

@TheCrowing

 

We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. Or, you are able to share your experience in the app.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hey there,

 

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

 

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

BethBelt
Community Member

I am having a similar problem with my doorbell camera. When I use my phone on the google home app to connect to my camera and check the video, the audio seems to play through the call channel. The way I know this is that if I am in my car, and my phone is connected to it, it will act as if I am taking a phone call, when I am just watching the camera. Also - I then can't hang up this "phone call" on my car radio and have to reset my radio to get it back to normal. Also when I just check the app on my phone, and then exit out of the app, I even close all apps on my phone, it seems that after every time I check the camera on my phone, all other audio on my phone is choppy and messed up I am tired of having to restart my phone after EVERY time I check the doorbell camera. Is there a way to fix this, it's driving me crazy!