Home app volume control during recorded events playback

[JustAskDave]

Hi everyone,  new to the Google doorbells, had ring with their associated audio problems for many years and gave up...

Just installed the Google Nest battery doorbell and all seems working OK, however I was having problems on playback and when I turned on my phone mic to talk. In both cases the audio from the doorbell went quiet.

When just opening the app I can hear all that's happening outside on a live stream and the volume control on my Galaxy S23 Ultra alters this volume. However when I playback a recorded event, or turn on the microphone to start a Talk and Listen, phone volume went silent and volume control did nothing.

Turns out in those situations the app switches to Media volume controls but the buttons on the phone operate phone volume. My media volume was at zero and I was not able to adjust it. I had to click on the 3 dots to expand to all volumes and manually adjust media. 

Whilst I can now hear, it means during a talk and listen or playback of an event, I can not alter the volume by just pressing the buttons. 

Anyone else have this or a fix?  All apps and operating system at latest versions/updates.

Cheers, Dave.

[pereztzum]

Hi there!

I understand how frustrating it is when a new device doesn't work as expected. It sounds like you've invested time and effort into setting up your Google Nest doorbell, and it's disappointing to encounter these audio issues.

To better assist you, could you please provide more details about the specific problems you're encountering?

• Could you please tell me the Android version your Galaxy S23 Ultra is running on?
• Have you checked if there's an update available for the Google Nest doorbell app? Sometimes, updates can address specific issues.
• Have you tried using the app on another Android phone to see if the problem persists?
• Are you using any third-party audio apps or accessories that might be interfering with the app's audio output?
• Have you tried any troubleshooting steps before?

While we troubleshoot, here are a few general tips:

• Restart: Try restarting both your phone and the doorbell.
• Permissions: Ensure the app has all necessary permissions, especially for microphone and audio.
• Cache Clearing: Clearing the app's cache might help resolve temporary glitches.
• Manual Adjustment: As you've already discovered, you can manually adjust the media volume by expanding the volume controls in the app. This might be a temporary workaround but can be inconvenient.
• Device-Specific Settings: Explore your Galaxy S23 Ultra's settings for any options related to app volume control or audio output. There might be a setting that can help you override the app's default volume behavior.

We're committed to helping you resolve this problem. Please don't hesitate to share any additional details that might be relevant.

Regards,

Brandon.

[JustAskDave]

I have tried and checked everything you mentioned and used on another older Samsung phone (I dont own any other brands), the issue is during the above mentioned situations the app switches to using media volume control but the volume buttons remain with the phone call volume control.  The only current option is hit volume, select the 3 dots and manually slide the media volume control.

Between this and useless notifications when used on Samsung I am seriously considering returning this and getting another Ring product. At least I can adjust the volume and know when someone has rung the doorbell.

[pereztzum]

Hi there,

I understand your frustration with volume control. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Please make sure you leave your Community Thread and Community Username.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

[chaconmorales]

Hi JustAskDave,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Mario

[JustAskDave]

Hey guys, sorry i was sidetracked on other things!  Form completed and submitted.

[nerys]

Hi JustAskDave,

Thanks for taking the time to fill out the form!

We'll contact you soon via email to discuss the audio difficulties you're experiencing with your Google Nest Doorbell (battery) in more detail.

I'll be here for anything else you may need. Feel free to reply to this post if you have more questions. I'll be happy to assist further!

Best regards,

Nery.

[JustAskDave]

Hi guys, has there been any updates oin this issue?  Surely I can't be the only person this is happening to when its the same on both my Samsung devices?  The Talk and Listen volume appears to have been fixed, but playback of existing recordings is still not able to use the volume controls.

[nerys]

Hi JustAskDave,

Thanks for following up!

We really appreciate your patience as we continue to work on a solution.

To provide the most effective assistance, we would greatly appreciate it if you could respond to the email we sent on September 4th. Your reply will help us understand your situation better and find a solution that works for you.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.