Home cameras playing through phone call volume

[Jhtrooper]

Ever since I've used the home app for viewing my garage camera on multiple Samsung devices, s23 ultra, s24 ultra, s25 plus, the volume is played through 'phone call' rather than as 'media'. 

I've tried disconnecting bluetoothe devices etc, but that's not the point, it should just work. 

This is stopping me from migrating two nest cameras to the home app. 

When viewing my doorbell and outdoor cam through the Nest app, it plays the volume through media no problem.

When viewing my nest outdoor floodlight which has been migrated to the home app, it plays through phone call. 

When viewing my nest doorbell & outdoor cam in the Home app (which hasn't been migrated) it plays as a phone call. 

This is very frustrating with multiple people reporting the issue for a number of years.

Home version 3.32.183.1 public preview.

Please help. 

[ByronP]

Hi Jhtrooper,

Thank you for reaching out to the community. I understand how frustrating it must be when the volume is played to your Android devices through "phone call" rather than the "media" option when trying to use your Garage Nest Camera with the Google Home app. I appreciate all your troubleshooting efforts in this situation. Let's work together to find a solution.

To further assist you, please answer the following questions:

• What model of Nest camera do you have? (Here is an important article on how to identify the type of Nest camera.)

• When did the situation start?

• Have you checked the Google Home app permissions on your Android devices? If so, which settings have you tried?

Please keep me posted.

Regards,

Byron

[Jhtrooper]

Hi Byron,

I'm not sure you have fully read my 1st post, but for clarity.

Google nest floodlight Cam

Nest doorbell wired v2

Nest outdoor IQ

All permissions are enabled and I have tried turning them on and off again. 

This has been persistent for nearly 3 years over the course of having various models of android phones. It has never worked through media playback, only Phonecall.

[ByronP]

Hi Jhtrooper,

Thank you for your prompt reply. I apologize for the misunderstanding. I just want to clarify the Nest devices that you are experiencing this situation with. I truly appreciate all the detailed information. I'm here to help.

Based on your answers, please do the following recommendations:

• Force quit the app:

1. Open the device's Settings.
2. Tap Apps.
3. Find the Google Home app.
4. Tap Force stop.

• Clear cache and storage:

1. Go to the device's Settings, then Apps, then Google Home app, and then Storage & cache.
2. Tap Clear cache and Clear storage.

• Uninstall the Google Home app:

1. Open the device's Settings.
2. Tap Apps.
3. Tap the Google Home app. If this doesn't appear, set the app filter to All.
4. Tap Uninstall and then OK.
5. Then install the Google Home app and log in again.

Please let me know how it goes.

Regards,

Byron

[Jhtrooper]

Unfortunately that didn't work and the app is still using the devices phone call volume to deliver the audio.

[ByronP]

Hi Jhtrooper,

Thank you for your prompt response. I'm sorry that none of the previous steps worked. Let's explore additional options.

Please follow these additional steps:

• Reset app preferences: These options allow you to reset permissions, notification settings, disable apps, default apps, and background data restrictions for all apps on your phone. You don't lose data during this reset. Please do the following:

1. Go to your device's Settings, then Apps, then See all apps. From there, tap the 3-dot menu and select Reset app preferences.

2. Review the popup and tap Reset apps.

Please let me know how it goes.

Regards,

Byron

[Jhtrooper]

All that did was remove all permisions for my hundres of apps which I have to now go through and turn on one by one.. thanks... Still coming through as phone call

[Jeremyhall2727]

That's just how it works. When I watch my camera on my phone when it's live...it uses the phone call notification volume. But wjen i watch a record camera video..it uses the normal volume option 

[Jhtrooper]

Yes, but this means the volume is always on, you can't put it to zero when it's a phone call and it creates problems with bluetoothe devices. 

It works differently when using the Nest app over the Google home app. The nest app uses media volume rather than phone call volume despite wether it is live or recorded. 

[ByronP]

Hi Jhtrooper,

Thank you for your prompt response. I'm sorry that the previous steps didn't work. I appreciate your help, @Jeremyhall2727. Let's explore additional options.

To ensure your case is addressed correctly, please contact us via phone.  To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Please let me know if you have any further questions.

Regards,

Byron