Horrible customer service especially with getting mounting replacement!!

[Perrie78]

We recently had to do construction in our daughters room and the mounting piece from our Nest can was left on the wall and thrown out. I chatted with someone who said I wasn’t in the warranty but I told him I would pay for it. He said it was out of stock and since I wasn’t in the warranty he couldn’t but me in to preorder it. He also couldn’t give me a link to check when it will be back in stock. So I have a camera that costs over $100 with no way to mount it or get a mount from the company does that not sound insane?! What type of business do you run with horrible customer service and horrible with replacement parts. I literally tell everyone looking for a camera not to get the Nest for this reason. I’m pretty sure there’s no number to call as well? Help would be much appreciated. 

[David_K]

I can appreciate this is frustrating. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps. If you'd prefer, you can contact the Google Nest support team directly. 

[Brad]

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know it's been a minute since your post. I would love to look into this further for you, so please let me know if you still need help!

Best Regards,

Brad.

P.S Thanks for your help, @David_K! 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.