09-16-2021 10:10 AM
How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?
Answered! Go to the Recommended Answer.
09-16-2021 06:56 PM
Hello barrydepic and ktb227,
Thank you for your patience with us! We've created a case for your issue to send to our support team to inquire further about replacements. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
09-16-2021 02:01 PM
I too have this issue. Google won't replace it if it's out of warranty. They tell you to try third party vendors; no luck so far.
09-16-2021 06:56 PM
Hello barrydepic and ktb227,
Thank you for your patience with us! We've created a case for your issue to send to our support team to inquire further about replacements. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai
09-21-2021 01:18 PM
No email as of yet (4 days). I'd be happy to buy them. Without the blue convex adapter AND the magnetic mount my camera is pretty much worthless. Looking at other forum topics there seems to be a LOT of others with similar concerns.
09-29-2021 01:15 PM
None of the “solutions” seem to valid. I’ve tried calling nest support during work hours and have been unable to speak with a representative because it’s closed! During the week in normal work hours?! Please contact me immediately, thank you.
09-30-2021 12:03 PM
Hi Ty_mcd,
We're sorry to hear that you're encountering this issue as well! I have created a case on your behalf. There has been an uptick in inquiries, which may delay response time. Be on the lookout for an email from us soon!
Best,
Ai
09-29-2021 01:08 PM
I need replacement mounting magnets/brackets for my outdoor nest cameras. How do I order them? Please contact me ASAP..
09-30-2021 11:01 AM
I've found them cheaper on Amazon. There's a niche market for them now. It's what I use since eBay is few and far between.
09-30-2021 11:03 AM
oops that's thermostats
10-11-2021 07:51 PM
Has anyone thought to try and find a magnet just in general that'll work or some DIY method