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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15699 Views
  • 0 replies
  • 6 kudos

Full Camera History PC vs Android

I have three Nest cameras – one doorbell and two others. If I use Google Home to view the cameras on my Android phone, I have a full activity history available for all three devices. If I use the version on my Win11 desktop or laptop I only have acti...

Nest Cam Hardwired says Empty Battery/Device Offline

My outdoor Nest w/floodlight is hardwired. I’ve had it installed for at least three years. I don’t live in freezing temps. It has suddenly gone “Device Offline/Empty Battery”. Tells me to charge it. It’s hardwired. I’ve never had to charge it. Breake...

Danielle3 by Community Member
  • 1015 Views
  • 5 replies
  • 1 kudos

Nest Camera troubleshooter indicates no wi fi from camera

My Nest camera purchased in 2019 indicates no wi fi from camera. I get live camera input but no recording or notifications unless I ring the doorbell. Was good until yesterday. Rebooted router and it indicates wi fi is good. Is there anything I can d...

Stewball by Community Member
  • 589 Views
  • 5 replies
  • 0 kudos

"Something went wrong"

We just got the nest camera outdoor/indoor battery camera. While trying to do the initial setup up with Google Home app, the app says, "looking for device". It doesn't show our camera, so we have to select it from the list of products. We have tried ...

AML2018 by Community Member
  • 272 Views
  • 1 replies
  • 0 kudos

Nest Hello not recording events or sending notifications

Our best hello doorbell stopped recording events and sending notifications. I did a factory reset but it’s still not recording. My subscription is still active. Notifications are on in the app. Not sure what the problem is. Any suggestions.

Dratto by Community Member
  • 325 Views
  • 2 replies
  • 0 kudos

Don’t buy NEST CAMERAS WITH FLOOD LIGHT,

Read reviews and issues from others. The camera stops working within a month or two, lights work but not in the app so no control. Customer support ignorant to the issues and the device. No standard information on camera to give them. They want me to...

kepela by Community Member
  • 386 Views
  • 0 replies
  • 0 kudos
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