We just got the nest camera outdoor/indoor battery camera. While trying to do the initial setup up with Google Home app, the app says, "looking for device". It doesn't show our camera, so we have to select it from the list of products. We have tried scanning the QR code and entering the code from the back of the camera. We follow all the next steps and then it says. "Connecting". Followed by "Looking for wifi networks". We select our wifi and enter our password. Wait for it to do it's thing then it says, "something went wrong we couldn't connect to that network, check your password".
- We have changed our wifi password so we know it's correct.
- We have made sure that our phones are on 2.4GHz aswell as the network were trying to connect to.
- We have moved the camera closer to the router and kept our phones next to them aswell during set up.
- We've un-installed the Google Home app and then reinstalled.
- We've tried using my Gmail and than my husband's.
- We have held the button on the back for 5sec and also for 10+sec until the light flashes orange.
- We have the stand aswell as the mounting bracket it came with and have tried both power sources.
- We have tried having it plugged in prior to set up and then tried plugging it in when prompted to during set up.
- We have tried on both my phone, a S24 Ultra and on my husband's Pixel.
We are having zero luck setting this camera up. This has been such a frustrating experience. Any help is appreciated!
