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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15760 Views
  • 0 replies
  • 6 kudos

Resolved! Unable to reconnect Nest Cam Indoor 1st Gen

I have a Nest Cam Indoor 1st Gen which I am trying to re-add to my Google home but it keeps getting stuck on this screen:Resetting cameraThis camera was paired previously and needs to be reset before it can be paired again. Wait and retry in 20 s.I w...

asembler by Community Member
  • 595 Views
  • 3 replies
  • 1 kudos

Resolved! Nest cam and doorbell live view unavailable in home app

After many many hours of messing around, I am making some progress on this issue. I’m not totally fixed but after making some changes to multicast settings on my router ASUS BQ16 Pro) the video on the app comes up 90% of the time. Better than the 30%...

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Ebotterill by Community Member
  • 927 Views
  • 11 replies
  • 0 kudos

6th Camera Won't Connect to Home App

I have 5 Nest cams in the Google Home app and all work properly. I have a 6th Nest Cam, an indoor Wired 2nd gen, Identical to one that is working fine but the 6th will not connect during setup. I've done everything I've seen recommended, including a ...

ring doorbell battery

I have the Battery ring doorbell.even though it has been plugged in for the last 2 years, I noticed that the camera is not available today due to the shortage of battery.Is this possible, even if the bell is connected to a power point ?

prshrt by Community Member
  • 381 Views
  • 2 replies
  • 1 kudos

No camera icon/won't turn on

Hi! Twice now I have removed and re-added this camera trying to fix. Issue is, even after reinstalling, there is no camera icon (to turn on/off device) and the message displayed says "device off/device unmounted".It's also mounted.... help!

HJahr by Community Member
  • 374 Views
  • 1 replies
  • 0 kudos

Can’t completely remove devices from Nest app

I got a new modem and router today which changed my network and WiFi password. It has been a nightmare to update Google devices. Everything had to be factory reset and reinstalled. I was unable to completely remove my Nest doorbell and indoor camera ...

Redlocks by Community Member
  • 2795 Views
  • 33 replies
  • 4 kudos

New Nest Floodlight Not Connecting to Settings

I installed a new Nest Cam and Floodlight. The camera and the floodlight both turn on and I am able to turn on the floodlight from the app. When I attempt to go into the settings for the floodlight through the floodlight itself or through the camera ...

MarkD8 by Community Member
  • 2455 Views
  • 33 replies
  • 5 kudos

Nest Cam saying "Empty Battery"

I have had my Nest Camera (wired) installed on my house for a few years now. I have it wired with the optional 10' cable. This morning, I got notifications that the device was offline because it said "Empty Battery." It is still plugged in. I checked...

Phil-NC by Community Member
  • 598 Views
  • 3 replies
  • 0 kudos
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