cancel
Showing results for 
Search instead for 
Did you mean: 

How can I remotely add a camera to my nest ap

Alim
Community Member

I accidentally removed one of my cameras from my home nest ap. I have the QR code and serial number BUT the camera is in the UK and I am in Australia. I get as far as entering the QR code but get a NC023 error because the ap can’t find the camera. Is it only possible to add products if you are physically next to it at the time? 

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there Alim, 

I'm so sorry to hear about the error message that you're getting when trying to remotely add your camera to your nest app, I'm sure it's frustrating, but I'm happy to look into this for you. 

 

It seems that you're getting the NC023 error because you're not near your camera, and unfortunately you do need do be near it so that it can connect. You can also try to use this troubleshooter but I'm afraid it may give you the same thing.

 

Please let me know if you have any further questions. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Alim
Community Member

Hi Garrett

 

Thanks - I will have to get a relative to try and reset it for me as I am stuck overseas and cannot get to the camera.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS