How do i add acamera to my subscription

[David_K]

Do you already have Nest Aware or are you looking to subscribe for the first time? The new Nest Aware plans include all cameras in the same home. I've linked a help centre article below that explains more about Nest Aware.

Nest Aware basics

[Ezrider]

I have 1st gen nest aware on 3 cameras.  Added a 4th that shows up on the nest app but shows no subscription.  Click on gear symbol for that camera and then click on nest aware and it says you can’t buy it/add it from the app

[mdr2]

Hi Ezrider,  By any chance is this 4th camera one of the new BATTERY cams just released in the last few week?  Or is it an older gen camera.  If it is a new camera it will  NOT work with the old Nest app.  The new cameras only work in the unusable GOOGLE HOME app.

If your 4th cam is previous generation then it is my understanding that as soon as the new cam appears it should be included automatically in the subscription.  However that being said try this:  LOG OUT of the Nest app and log back in.  If that fails LOG OUT of the nest app and do a full SHUT DOWN of your phone.  The bring the phone back up and see if it sees the new camera.  Hope this helps.

[David_K]

What model of Nest Camera is it? You haven't recently migrated to a Google account?

1st gen Nest Aware subscriptions are only available for Nest Cam Indoor, Nest Cam Outdoor, Dropcam Pro, and Nest Cam IQ Indoor, with Nest accounts that haven’t been migrated to a Google Account.

[Ezrider]

I have 1st gen nest aware on 3 cameras.  Trying to combine a 4th.   Why does google not have an actual customer service # to call. 

[David_K]

If you'd prefer to contact Google Nest support directly, you can absolutely do that by clicking here.

[Brad]

Hey folks,

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.