09-01-2021 11:08 AM
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Original poster: Nicholas Tadena
09-01-2021 11:08 AM
09-14-2021 05:15 AM
Hi John, I’ve got nest smoke detectors, a wired doorbell and a wired nest cam. Recently I’ve added two nest cam battery. Can you explain how I manage the set of devices in one app?
should I use the Home app for all? Or is there an advantage using the Nest app?
09-14-2021 10:35 AM
The older products you mentioned only work in the NEST app. The new battery cams ONLY work in the GOOGLE HOME app. This has been a shock to everyone one as can be seen by the many posts here on this site. I returned my new battery cams. One other limitation is they can not be viewed on your computer's browser.
09-22-2021 09:39 AM
The thing is we care to save the video onto cloud, not inside the camera. Is video saved in google cloud?(such as Nest?)
11-01-2021 10:45 AM - edited 11-01-2021 11:23 AM
I have a Nest aware account as I have doorbell, thermostat and outside IQ camera.
I was forced to upgrade to the 2nd generation Nest aware when I had issues with my outdoor IQ camera but was assured one of the advantages was I would be able to add more devices at no change to my new upgraded more expensive Nest Aware account
I have just bought the new indoor nest cam ( wired ) .. but I cant see how I can add it to my account
Can you please advise how this can be managed ....
Rgds
Anthony
11-01-2021 11:17 AM - edited 11-01-2021 11:22 AM
Apologies if this has been incorrectly addressed .. I am trying to vent my displeasure to google support .. not sure if you are they.
Appreciate your response either way
12-22-2021 10:22 AM
It doesn't let me pass this step " choose the last 4 digits of your cameras serial number" it may take a moment for it to appear in the list. It never shows me the list. What can I do? I have my subscription and everything. I pay every month. But I can't add a product
10-02-2021 02:08 PM
I too, just installed the new google nest cam battery today. It only allows you to add from the Home app. So I cannot see it, not just within the Nest app, but I can't even see it online in my Nest Aware account. This seems really really bogus too. I understand wanting to transition away from the Nest app. But golly, it is a Nest product and needs to be added to that "new" billing they started not long ago for Nest Aware to INCLUDE ALL CAMERAS under a single subscription. Come on guys, get with the program!
10-18-2021 06:22 AM
Stirfry, I'm having the same issue -- bought 3 cameras and installed them yesterday, but they're not showing up in my Nest Aware account. Grrrr.
10-18-2021 08:57 AM
I just two hours trying to figure out how to get my new battery cam to show on my nest aware account. Finally found this thread. I think I will return the battery cam. I bought it specifically because it would work with my current cameras in the nest app on my mac. If I wanted another application there are much cheaper options.