How long is the video and audio on my doorbell camera kept on NEST? I need to retrieve something

[chill1921]

I can't retrieve video & audio from my NEST doorbell camera from last night...does it go away in 24 hours? How can I retrieve it?

[MplsCustomer · Accepted solution]

@chill1921 

Unless you have a Nest Aware subscription, you can only see events that occurred in the last 3 hours.

The page below shows what history you get for each device and subscription level:

https://support.google.com/googlenest/answer/9681538

To view history, go to your doorbell in the Google Home app, select History, and then Full History.

[jesseb]

i'm unsure about the doorbell but the "google nest outdoor battery camera " keeps video for 3 hours without a "nest aware" subscription ! The cheapest nest aware is 6.00 / month or 60.00 / year and covers ALL Google nest Devices !! Not a bad deal .....

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hey everyone,

@jesseb, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and Brad.
   
Regards,
Emerson