My Mom recently updated her internet and her network is now a different name. I tried to add the camera back to the new network but your instructions keep referring to a house on the home screen in the nest app and there is no such place. Ive tried installing with the mobile app. Ive tried installing from the computer by plugging it into the computer and your article says it will miraculously start installing on it own should it not click on the house...icon which is non existent. Ive not been able to get this work so I removed the camera thinking that might help. NOPE! Can you please assist? This is seriously frustrating!!!!!!!!!!
I too am having this issue. I get the error " it belongs to someone else" and I am the only one who installed and migrated the system to google. I am the network admin for the home.
@Jenh and @Ryeldup Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should. To confirm, did you remove the Home structure on the Nest App? Have you tried to create a new home? Click this link for the steps.
Try these steps here:
Reinstall the Nest App.
Try to plug it to a different USB port to your computer.
I tried in vain to reinstall. I first was told that I must have a windows pc so I borrowed one then I was told it had to be a windows based pc with windows 7 or earlier. This is really shameful support in my opinion. I’ve worked in IT support for years and have never experienced this type of backwards support experience. I finally caved and purchased the 120.00 per year google account that offers history for my new camera but am still unable to get my old camera to connect to the services. I’m pretty disappointed in google. They purchased nest but are not really supporting the products of wxhisting long time customers.
@Jenh thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
