How to disconnect abandoned camera

[JonKM]

I moved, but left one of my outdoor cameras on the prior house, sold to a stranger. I can't install the one that I kept in my new house because the abandoned camera is offline, and the Nest app cannot progress without contacting it. It would be difficult and embarrassing to fetch it. I would like to remove it from my account, but the app is stuck.

[ChristianP]

have you tried logging in from the website and removing it that way?

[Brad]

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad