06-02-2022 11:40 AM
I am trying to download camera history from all my Nest cameras (one doorbell camera and another regular Nest cam). I select the proper options in Takeout (12 day history, select 'camera'). When the file is ready, there are no video files. Only 'Face detection' JPG files. I've done this multiple times, but same result. The error that comes in the 'archive_browser.html' file says "Scanning error - some of your items were not found and could not be included in the archive". I pay for Nest Aware with full 60 day 24/7 history. Why will this not work?!
How do I download camera history video files??
Answered! Go to the Recommended Answer.
06-10-2022 10:19 AM
Thanks. I will have to try Google support
06-06-2022 02:44 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
06-06-2022 02:58 PM
I do. Any help is appreciated, thanks
06-07-2022 08:00 AM
Hey again,
Do you have an active Nest Aware subscription? And are you missing all of your event history? Or just some events?
Best regards,
Brad
06-07-2022 09:04 AM
Hello, yes. I have the 60 day Nest Aware subscription that covers all cameras. I am wanting to download multiple days worth of history. I can see the full video history through the app, but Takeout will not create the MP4 (or other video format) for full days
06-07-2022 09:09 AM
06-10-2022 09:21 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best Regards,
Brad
06-10-2022 10:19 AM
Thanks. I will have to try Google support
06-10-2022 10:24 AM
Hey folks,
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad