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Unable to finish Nest Doorbell Setup

Thedood
Community Member

I've had my doorbell for about 5 months and recently it went offline. I've unplugged it, removed it from my devices, completed a factory reset and tried reconnecting it. It reaches the point where it's required to download an update, but it never makes any progress and just sits at 0% until it eventually times out.

Whats the solution to this?

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Thedood,

 

Thanks for posting here in the Google Nest Community.


Let's see what's going on with your Nest Hello. Did you make any changes to your Wi-Fi network? Also, are you using a dual-band router (2.4GHz, 5GHz)? If so, try switching to a different band to see if that helps.

 

Let me know how it goes by replying to this thread.


Thanks,
Archie

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad