How to download Nest cam footage from Google Takeout?

[ewhalin]

Hello,

As I understand it, you can use Google Takeout to download Nest cam video footage.  I tried to do this by going to Takeout then did the following:

1. Selected “Nest” checkbox only
2. Went  to Advanced Settings for Nest and  selected “All Video”
3. Clicked Next
4. Chose to export data only one time
5. After downloading my export, I unzipped it and looked through all the folders. There are no mp4 files. Google Takeout specifically lists .mp4 as one of the formats available for export, so I’m not sure why I’m not seeing any Nest cam footage available in my unzipped data?

 Thanks,

 Erica

  

 

 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[ewhalin]

Hi Brad,

 Thanks for the response. Yes, I am still having issues; the only steps I have taken are the ones listed in my initial post.

 Thanks!

 Erica

[Brad]

@ewhalin

I am not quite adept at Google Takeout, but have you tried to use the web browser to try and save those clips? You can find the website here.

Please let me know if you need further assistance.

Best Regards,

Brad.

[ewhalin]

Hi Brad,

 Thanks for the suggestion! Unfortunately the website only allows my to save clips of activity, and I need the uninterrupted download of the day for time between 6 am and 11 pm. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.