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Indoor Nest wired Nest Cam won’t turn on

Ebatuyon
Community Member

Hi. My best cam suddenly turned off and won’t turn again. I have checked the cords and power supply which seem fine. I tried to connect the cam to another power cord of a working cam (I have 3) with no success. Is there anything else I can do to address this issue. 

thanks,

 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Ebatuyon
Community Member

Hi,

 
The device is no longer working.  I have checked the power source and cables and confirmed that everything is in working order.  I have 3 nest cams, so verified that the other 2 cams work properly with the same usb cord and power source.  I have tried to reset the camera with no effect.  It essentially has stopped working.  If you have any other ideas, please let me know.
 
Thanks,
 
 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS