08-21-2023 07:01 PM
Hi I need help installing my new google nest camera
08-22-2023 07:34 AM
You could try contacting Support using the link and instructions in this post:
If you want help from fellow customers in this forum, you'll have to share some specifics on what's not working for you.
11-09-2023 08:09 AM
Is a customer service number ?
11-09-2023 08:35 AM
Hi Aminaimany2104,
Thanks for checking it with us. Unfortunately, we don't have a direct phone number to contact support, but you can follow the link provided by MplsCustomer above on how to get in touch with them. Please let me know if you still have questions in mind.
Kind regards,
Jenelyn
08-22-2023 09:43 AM
I am also having problems installing my new nest cam (battery). It cannot connect the device.
08-22-2023 10:17 AM
These are Google Nest Help's instructions for installing the battery camera:
08-22-2023 01:23 PM
I meant I’m having problems setting it up to connect the device to my iPhone. Google home found the device, found the QR code, but can’t connect to joining device.
08-22-2023 02:32 PM
The "cannot connect to joining device" error has been plaguing some Google Nest users for a couple of YEARS now. It refers to not being able to connect to another Google Nest device (camera, doorbell, Nest Hub, Nest Protect, etc.), from which the install process is trying to retrieve your Wi-Fi network name (SSID) and password, all in the name of saving you the trouble of entering it yourself.
I don't know the cause of the problem; various customers have posted various theories over time. Some customers have tried moving one of their Google Nest devices closer to the camera they are trying to install, in case they are communicating via Bluetooth; the problem is that you don't know which device is the "joining device". Other customers have tried temporarily turning off their other Google Nest devices during the install process, hoping to thereby avoid the error. Still other customers have tried contacting Support for assistance (see the link I posted earlier). It hasn't happened to us in 4+ years of Google Nest products, so I can't tell you more.
08-26-2023 07:11 PM
Hello everyone,
Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues setting up your Nest cameras. Let’s check it out.
@Cadette, a few questions: what type of Nest camera are you setting up? What is the color of the status light? Are you using an iOS or Android device? Also, do you use the Google Home or the Nest app for the setup?
Keep me posted.
@My1cam, the error message "can’t connect to joining device" means the Google Home app failed to pair with the device you’re setting up. There are several factors that may cause this. Please follow the steps below to pair the camera with your Home app:
Let me know how it goes.
You can check out this helpful guide to learn how to set up and connect Nest cameras.
Thanks for chiming in, MplsCustomer.
Best,
Lance
09-23-2023 03:27 PM
Why do I get an error message after I get a wifi connection stating "not communicating with Google, try again"
09-26-2023 05:41 PM
Hi everyone
@Gary54, thanks for visiting the Community. Have you already tried the troubleshooting steps above? If yes, how was it? Also, you may want to visit this helpful guide to learn more about Wi-Fi networks that are incompatible or aren’t recommended.
@Cadette and @My1cam, I just wanted to check if you still need any help. Feel free to reach out if you have any questions.
Keep me posted.
Regards,
Lance
09-28-2023 06:44 AM
I’ve tried everything and still no results
09-28-2023 06:42 AM
Hi I can’t connect my camera
09-28-2023 07:51 AM
You could try contacting Support using the link and instructions in this post:
If you want help from fellow customers in this forum, you'll have to share at least some specifics, such as what camera you're trying to install, and what happens when you try.
09-28-2023 11:47 AM
Hello Matador1975,
Thanks for posting, and I'm sorry to hear that you experienced the same thing with your Nest Camera. Could you help us with a rundown of the steps you took in trying to resolve this matter?
I appreciate your input, @MplsCustomer.
I'll look forward to your response.
Best,
Zoe
10-02-2023 11:54 AM
Hello I am having an issue with connecting my nest doorbell camera
10-03-2023 03:36 PM
Hi folks,
@Heythere23, we appreciate you reaching out here in the Community. To know more about this issue, I’d like to confirm, do you see any error messages? What troubleshooting steps have you done so far? How far is your Nest Doorbell from your Wi-Fi router? Let us know your update here.
Thanks for answering, Lance, Zoe and MplsCustomer.
Regards,
Emerson
10-15-2023 06:17 AM
I need a QR for my camera because the one I have won't scan.
10-15-2023 07:06 AM
Try selecting the "Continue without scanning option" and, when prompted, entering the 6-character alphanumeric Setup Code that is printed above or below the QR code on your camera.
10-15-2023 03:34 PM
Hi Carolynjones459,
Chiming in — were you able to try the other way on adding a Nest Camera provided above? Please let us know how it goes.
I appreciate the input, @MplsCustomer.
Best,
Jenelyn
11-15-2023 11:26 AM
I replaced three nest cameras. How do i add that to my next app
11-15-2023 11:28 AM
Help
11-15-2023 11:43 AM
Hi patdowd1958,
Thanks for checking it with us. To confirm, the newest Google Nest cameras are only available using the Google Home app. What type of Nest Camera are you trying to set up?
You can follow the guide here:
Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Download the one you need from the Apple App Store or the Google Play Store.
Use the Google Home app to set up the following Nest cameras:
Use the Nest app to set up the following Nest cameras:
Best regards,
Jenelyn
11-26-2023 06:38 PM
My new cámara won’t connect to the google home app
11-27-2023 02:36 PM
Hey everyone,
@Leilanilulu2014, thanks for joining the discussion. I’m sorry to hear that you’re having issues setting up the Nest camera. Let’s check it out.
A few questions: what model of Nest camera do you have? What is the color of the status light? Are you seeing a message on your mobile device? Also, have you tried any of the suggested steps above?
Keep me posted.
I appreciate your help, MplsCustomer, Jenelyn, Emerson, and Zoe.
Best,
Lance
12-07-2023 12:51 PM
Can't get camera to connect to cell phone
12-07-2023 01:01 PM
What camera are you trying to install in either the Google Nest app or Google Home app? What happens when you try to install it?
12-11-2023 02:13 PM
Hi there,
@Adenisalyynn505, I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.
I appreciate your input, @MplsCustomer.
Best,
Jenelyn