12-07-2023 12:18 PM
Google products have really gone down hill. I have invested a lot of money and a lot of time in to making a very sizeable home automation system, however it has now become a cumbersome task to keep it working as intended. Here is a list of issues that I have currently and previously;
1) Cameras can no longer be viewed from Home or Nest Apps. Worked fine then nothing.
2) some lights stop being able to be controlled verbally or through the app. This includes the Hue Bridge
3) Doorbell randomly gets a surge and starts ringing on its own. This is especially annoying at 0300.
4) Speaker Groups can't ID all speakers at Random times making the group unusable unless I start streaming on 1 speaker and then add in other speakers after the fact 1 by 1
5) Hub Max freezes on a certain image for hours unless physically swipe next. Only to freeze a while later
6) Hub max random pop up notification of Sense on and off. Freaks people out thinking they are being watched by a hacker
7) Google assistant "unable to help right now" out of nowhere.
Get it together Google. People pay you for this stuff, remember?
12-07-2023 03:02 PM
Have you tried contacting Support (using the link and instructions in this post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...) for any of your issues? Is it possible that some of them are caused by Wi-Fi issues? (The doorbell surge seems like something else; wiring?)
We have 1st gen and 2nd gen cameras and doorbells, and regularly view them in the Google Nest app and Google Home app.
I haven't seen any posts about Google Nest doorbells ringing on their own. We've had Google Nest doorbells for 4 years and that's never happened.
Our Nest Hub Max freezes on very rare occasions, and we don't get "Unable to help right how" replies from Google Assistant.
12-07-2023 03:11 PM
No thanks
This was a venting session
I disconnected all of it and it is for sale on my local kijiji page.
Adios, Google
12-11-2023 02:17 PM
Hi folks,
@Maximoniom, thanks for reaching out. We apologize for the inconvenience you experienced. It’s never our intention to cause frustration or disappointment. If you ever change your mind, we'll be here to help.
I appreciate your input, @MplsCustomer.
Best,
Jenelyn