I can't add new cameras to the Nest Aware subscription.

[grc4]

I currently have two cameras in my Nest Aware account but I can any additional cameras. I was able to add the cameras to the Home App but can't add the cameras to the Nest App.

Any suggestions?

Galen

[Rubes]

Any of the newer cameras released in 2021 are only compatible with the Google Home app. They cannot be added to the Nest app and the web browser view also does not work.

Are the cameras you are attempting to add one of the newer ones released in the past 18 months? If so, the only suggestion is to move everything to the Google Home app or toggle between two apps. Unfortunately neither option is ideal versus the Nest app.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your help,  Rubes!

[grc4]

I really don’t understand why the newest camera don’t work with the subscription service Nest Aware. That creates an issue when trying to go to one place to view all camera with history.

[Rubes]

The newer cams do work with Nest Aware but only with the second generation of the service. The first generation Nest Aware, which you likely have, doesn’t support the newer cams. In this scenario, you’ll need to migrate to the “new” Nest Aware if you want both your existing and new cameras to have video history. Depending how many cameras you have, the second-gen Nest Aware can be lower cost than the original service.

[Brad]

Hi there,

Thank you again for answering questions for our users, @Rubes! 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad