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I can't factory reset

Community Member

Hello, I bought a Doorbell Nest second hand and I can't factory reset it. I Press the reset button (in the pinhole) at the same time as the Bell button and nothing happens.


Platinum Product Expert
Platinum Product Expert

If you have Nest Doorbell (battery), you don't press the bell button during the reset process. First make sure the doorbell still has power and insert and hold the pin/paperclip/thumbtack against the reset pin:

  • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
  • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone. You can then release the pin.

Restart or factory reset Nest camera or doorbell - Google Nest Help

If you instead have one of the older doorbell models, see the steps above for detailed instructions.

Community Specialist
Community Specialist

Hi JohnyR63,


I'm jumping in to ensure everything is good here. Have you seen davidking's last response? Let us know of the answers so we could take a closer look at them.




Community Specialist
Community Specialist

Hey folks,

@JohnyR63, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, davidking and Dan.


Community Specialist
Community Specialist

Hello JohnyR63,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.