I can’t link my camera to the home app

[Guille87]

Hi I purchase a camera back then and connect it to my wifi and google home app, then I purchase google wifi and change my password and eliminate the camera. Now when I set up google wifi and want to add the camera it always said there’s a problem. Ive tried like 50 times, I’ve reset the camera, the network and even my iphone, bur nothing seems to work. Can someone let me know if there’s another alternative? Should I delete mi home and create a new one and formar all devices? Please let me know

[Hamptons]

I am having the same problem.  I changed routers and now my doorbell and cameras will not reconnect to my Google home app. 
I went as far as deleting and re-loading the app(s) and re-setting all my devices. 
I couldn’t find any help online. I hope I didn’t waste $600. 
Nest doorbell ( battery)

Nest camera ( wired)

Nest camera ( battery) (3)

[Guille87]

Uff hard to read your post, tomorrow I’ll try to reset all devices and also to delete my actual location and create a new one, did you already did this? Is my last resort if not I’ll join you on your last phrase

[Hamptons]

Sorry if my post was not clear. I am having exactly the same issue as you. 
maybe there needs to be an update for IOS to work properly. 
mine worked great for 3 months and then I changed the router from a Net Gear to an Orbi.  ( the old router is gone so I can’t go back. )

I was hoping someone on this forum would have a fix for this problem. 
I will share it with you if I can find it. 

[Guille87]

Thanks, please let me know when you have a solution

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. We appreciate your efforts here. Let's get this sorted — a few questions: what's that status light of your Nest camera? How far is your camera from the router? What was the exact error message that you received? Do you have an Android or iPhone? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Try these troubleshooting steps:

• Restart your phone, turn it off wait for 60 seconds then turn it on.
• Power cycle your router by unplugging it from the power outlet, wait for 1 to 2 minutes then plug it back in.
• Bring your phone closer to the camera during pairing setup.
• If you have an iPhone ensure that the Local Network Access is enabled for the Google Home app.

1. On the iOS device's home screen, tap Settings.
2. Tap Privacy > Local Network.
3. On the list of apps, turn on Local Network Access for the Google Home app.

• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
• Factory reset your camera.

Let us know how it goes.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[MplsCustomer]

Google Nest does not make it easy to change Wi-Fi settings. As a result, Google Nest's first recommendation when changing to a new Wi-Fi router/modem is this:

"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same."

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...