I don’t have the code or the key for doorbell camera

[Roy1975]

I don’t have the code or the key for doorbell camera What I need to do please help me?

[Lance_L]

Hi Roy1975,

Thanks for posting in our Community. I'm sorry to hear you're having trouble with this. Let’s check it out.

A few questions: what type of Nest doorbell do you have? What is the color of the status light? Do you have an iOS or Android device? Also, are you using the Google Home or the Nest app?

You can check out this handy guide on how to unmount your Nest device.

Once you’re ready, follow the guides below to set up the Nest doorbell:

• Install Nest Doorbell (wired)
• Install Nest Doorbell (battery)
• Install Nest Doorbell (wired, 2nd gen)

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello Roy1975,

I’m following up to see if you reviewed our previous response. If you have questions, please let me know.

Great job if you were able to solve the problem on your own! Please share the steps you took so that I can share the information with others.

Regards,

Lance

[Lance_L]

Hey Roy1975,

Just one quick final check in here since activity has slowed down. I'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Lance