I feel tricked in to losing my grandfathered subscription

[Niftyifty]

Purchased a nest cam indoor (gen 2) and was confused as to why it went show up in the nest app. Upon checking my email it appeared as though I needed to “activate” The subscription for this camera even though I already had one. 

Eventually it had me signing up for nest aware which I already had. I thought this would be the only way to activate the nest aware portion of the service but come to find out gen 2 just doesn’t work in the nest app? Ok fine but now in lost my grandfathered pricing for no reason. Went from small inconvenienced to very annoying very fast. Why does the email imply I need to activate my subscription when I already had one? 

[MplsCustomer]

@Niftyifty 

Unfortunately, Google Nest decided its newer cameras and doorbells will work ONLY in the Google Home app and NOT in the Google Nest app.

Unfortunately, Google Nest also does not allow customers to use their 1st Gen Nest Aware subscriptions on the newer, 2nd gen cameras and doorbells that work ONLY in the Google Home app. Only if you had purchased an older, 1st gen camera would you have been able to transfer your 1st Gen Nest Aware subscription, and even then it might have been a hassle.

So, in your situation, having purchased a 2nd gen Nest Cam Indoor, your only choice is to have no subscription or to activate the newer Nest Aware or Nest Aware Plus subscription. If you purchased that subscription, it should now cover any older cameras or doorbells you may still have, because the newer subscriptions cover all cameras and doorbells in the same Google Nest "home/structure".

https://support.google.com/googlenest/answer/9681538

https://support.google.com/googlenest/answer/9228198

[Jeff]

Thanks for explaining that, MplsCustomer.

Hi there Niftyifty,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EmersonB]

Hello everyone,

@Niftyifty, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jeff and MplsCustomer.

Best,
Emerson

[janthadeus]

Hey all,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT