I have a nest doorbell,missing QR code and six digit pin

[sudhirshetty]

Hi,

        I have a wired nest doorbell, I am trying to connect it to the Nest app. I am prompted for the QR code /six digit pin code .

I dont have both, how do i register the device?

[MplsCustomer]

@sudhirshetty 

The QR Code is on the back of the Google Nest Hello Doorbell, as shown starting at about 2:00 in the install video on the link below. It's also on the envelope that came with your Nest Hello. The 6-character Setup Code, which you can use instead, is also on the back of the Nest Hello, below the QR Code, as shown at about 2:20 on the install video.

https://support.google.com/googlenest/answer/9247327?hl=en

[sudhirshetty]

Thank you for the response, But the issue I have is following

• Dont have envelope
• As you can see in the attached photo , both the QR code and the six digit code ware worn out from the back of the doorbell.
• I cant see any information at the back of the doorbell

Please assist at this stage I am stuck with no way of moving forward

• 

[MplsCustomer]

@sudhirshetty 

Ouch. I think you are at the mercy of Google Nest. Some Google Nest Community Specialists in this forum have said that Support can help you if you have the serial number, but since the serial number is printed above the QR Code, it seems you don't have that either, unless you have the box in which the doorbell came.

I don't know if Support will help you without at least a serial number. If you want to try, start with this link:

https://support.google.com/googlenest/gethelp?hl=en

[aatienza]

Hey sudhirshetty,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[Rdefenfer1]

You are NO HELP….missing QQ Code means not there because it’s easy to rub off

[MplsCustomer]

@Rdefenfer1 

If your QR Code and Setup Code have both rubbed off, try contacting Google Nest Support. They may be able to help you set up your camera or doorbell without them.

https://support.google.com/googlenest/gethelp?hl=en

[janthadeus]

Hi everyone,
 

We’re sorry to hear that. Let’s check this out — could you fill out this form so we could further investigate?
 

I appreciate the help, Archie and MplsCustomer.
 

Best,

JT

[janthadeus]

Hi sudhirshetty,

We've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Rdefenfer1, please also fill out the form so we can further assist you.

Thanks,
JT

[janthadeus]

Hey Rdefenfer1,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie