I have two drop cams to replace, but the store is only offering me one replacement nest cam

[RyanOverturf]

HI, I'm trying to replace my two drop cams that are EOS, and the promotion says it'll cover up to 2 dropcams per household, but when i go into the store to redeem the offer that was emailed to me, i can only chose qty 1 nest cams.  Can someone please help me ensure my second drop cam (that i'm still actively using) is recognized so i can exchange both for supported wired nest cams?

Thanks!

[Jenelyn_O]

Hi RyanOverturf,

Thanks for reaching out to the Community. We'd like to check for options. Please fill out this form and let me know if you're done. 

Best,

Jenelyn

[W0nda8]

I completed the form as well. 

[drjay7]

Same issue; I will complete form

J. Dresner

[lleonard4]

I completed the form too. Please respond; I opened a case about this issue with tech support via phone a couple of days ago, but no one has gotten back to me as promised. Thanks for your help.

[Cherylvine]

Hi Jenelyn,

I have two drop cams to replace, but the store is only offering me one replacement nest cam. How do I receive replacement for both cameras. Nest Cam A0005 (18b4#######9) Dropcam Pro (308c#######4)

Cheryl

[Cherylvine]

I just completed form

[JGray1]

Hello.

Same issue. Unable to purchase a second discounted Nest Cam to replace my second DropCam Pro. Appreciate and assistance you can provide.

Jay

Than

[hansen1140]

I filled out the form 3/29. I have not heard back. Same boat, two cams but when I click the offer it only puts one in my cart for free. 

[Ryanne]

I completed the form as well.

[micahk]

I also completed the form. What is the next step?

[realraeann]

I am having the exact same issue. 

Thanks.

[Markjosephp]

Hello folks,

Thanks for looking into this, Jenelyn.

@realraeann, could you please fill out the form as well with the needed information? A member of our senior support team will be in touch over email to help. Let me know once you're done.

@RyanOverturf, thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So continue the conversation there, and please don't hesitate to reach out to us for any future questions or concerns—we're here to help!
 

Regards,

Mark

[W0nda8]

I am having the same issue. I need to request for a second.

[drjay7]

Having filled the form out on Saturday, March 2, when may I expect to receive an email response in order to receive the second camera?

Thank you

[Lance_L]

Hey everyone,

@drjay7, our support team has reached out to you via email. You may continue the conversation on that channel.

@Docole32, I’m happy to see that you have already received the promotional code for the replacement camera. Let me know if you have any questions.

@W0nda8 and @lleonard4, I’m sorry for the delayed response here. I’d be glad to help you with this. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

All the best,

Lance

[lleonard4]

Thank you for responding, Lance. I filled out and sent the form a few minutes ago. Please confirm receipt because I've filled it out twice before and got no response. I took screenshots of it this time, so if you didn't receive it I can send you the screenshots.

Thanks,

Laurie

[Lance_L]

Hello folks,

@lleonard4, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

[Lance_L]

Hi folks,

@W0nda8, we haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,

Lance

[W0nda8]

Hi Lance. I’ve already submitted twice and someone reached out however customer service was not very helpful. 
 I currently have 5 nest cam/dropcam + Google Nest doorbell and google Nest hub.  That’s 7 cameras with subscriptions (in addition to 2 nest thermostat's in my home. I’ve been a client since 2012.  The first dropcam replacement was sent to me weeks ago. And when I received it, I replaced one of the old dropcams the same day I got it. I was not aware that I had to record the serial number from the old device.  On 3/8 customer service reached out and I provided serial numbers for all devices. (Minus the first drop cam that was already replaced). I did provide the serial number to the second drop cam i have yet to replace.  Shortly after I received a response stating that the second drop cams serial number is to be used with the first nest cam sent to me as a replacement. I explained that I was never asked for the serial number for the first one and did not think anything of it when I got rid of it after a new one was shipped to me.  I asked if there was a way they can go into my account profile and view the devices that were used  or previously linked with.  Days later I received a response basically saying “sorry we can’t help you”. 

[ideal]

I also have this problemI have 6 total. only 1 offered

[sandyz]

i am having the same issue!

[RyanOverturf]

thanks all, just got to the form and filled it out, i'll look for a contact form the tier 2 team.  appreciate the quick response to the thread  (and glad i'm not the only one)

[realraeann]

I have filled out the form. Thank you

[Markjosephp]

Hey there,

@RyanOverturf, you're welcome! We got your form as well and have sent it over to our team for review. If you have any further questions or need assistance along the way, feel free to drop them here.

@realraeann, no biggie! Please check your inbox from time to time, as someone will be reaching out to you.

Warm regards,

Mark

[Docole32]

Same issue.  Form submitted

[620-724-0436]

Please send my 2 replacement cameras for the ones that Nest or Drop Cameras have terminated. Thanks.

[SF_Frank]

I just realized that I only had ordered one replacement myself today, when I did have two of the older cameras. Filled out and submitted the form.

[AmySc]

I just filled out the form. 

[Obedv · Accepted solution]

Hi folks, 

Need help with your Google Nest product? Here's how to get in touch with our support team directly:

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

I hope this helps!

Best Regards, 

Obed

[Steffaniezepeda]

We filled out the form so many are referring to, we also used your link and sent a message, as well as phone via Facebook messenger, but still no responses. When do you think we may have someone respond? Should we go ahead with ordering just the 1 camera for the time being?

[cing2me]

I also have two drop cameras but was only able to redeem one replacement. Please advise.  Thank you.

[MikeJones]

I received my two free codes but google is telling me the codes were already redeemed. They will not tell me when or by who. It definitely was not me. I’m  extremely disappointed in googles customer service. I had two purchased new cameras!

[Steffaniezepeda]

I also have this problem. I have 4 total. only 1 offered 😞 Just filled out the form

[Dutch59]

I also have two Nest dropcams and was only offered one.  I submitted the form today.

[lleonard4]

Hi to everyone with this problem...I want you to know that after opening three separate cases, having several phone calls and chat sessions, repeatedly filling out of forms, and posting several times in this forum, Google finally lived up to its word and sent me both cameras for free. So don't give up hope, It's unfortunate that we've had to put so much time and effort into this, but I thought you might want to know that success is possible. Until I actually had both free cameras in my possession, I assumed we were all being ignored.

[Rossen]

I have the same problem. Filled out the form and hoping Google lives up to its promise.

[Sandeeppg007]

I got 2 dropcam camera but I received only 1 redeem for one camera.

[Nancyr847]

I also have two drop cameras but was only able to redeem one replacement. Please advise.

[ForeverSlender]

I also filled out the form weeks ago and have not had any resolution or response? I have two of the older cameras and can only order one replacement. 

Please advise