02-07-2022 08:38 PM - edited 02-07-2022 08:39 PM
I have 1st gen nest aware subscription and have already migrated to google home. I tried signing up for nest aware subscription and i get error. Do i have to cancel 1st gen subscription?
02-14-2022 06:23 PM
Hey Maggie_may,
Thanks for posting and sorry to hear about your experience signing up for Nest Aware subscription.
Since you just recently migrated, you can continue with your existing Nest Aware subscriptions and also make changes such as updating forms of payment and cancelling them. Non-migrated Nest account users looking to switch to 2nd gen will see a new switch flow to switch each home structure that has 1st gen subscriptions to 2nd gen. This flow includes the same Google account and structure migration flow. Switching a structure to 2nd gen requires setting up Google Pay. However, you are not forced to switch all home structures to 2nd gen and any 1st gen subscriptions you decide not to switch will continue to be billed through the Nest Store (or gStore if you’ve already migrated payments). Please note that once migrated to a Google account, you will not be able to add new Nest Aware (1st gen) subscriptions to your account.
Best,
Melba
02-17-2022 11:29 PM
Hey there,
Checking back in if you still need help with this. Feel free to let me know.
Best,
Melba
02-21-2022 11:04 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
02-22-2022 11:28 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.