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I'm experience Nest doorbell (battery) cannot be added to Home using Google Workspace - workarounds?

Riccarr
Community Member
I see I'm in good company with lots of other users not being able to add Nest doorbell to Google Home connected to a Google Workspace account.

However, once I switched my Google Home app to connect to a different regular private gmail account, then adding the device worked flawlessly in the Google Home app.
 
Note that I already have several other devices (minis, clock, chromecast, hub) connected to my Workspace account. Switching to a difference Google/email account is not an ideal solution for me as my primary Google account is my Workspace account; all my photos are on this account and they display on my Hub screen. Also, this account "knows" me ... knows my work location, calendar, voice, photos, my news feeds, etc.  

I want the alerts from the Nest doorbell; I want to see when packages arrive, and view the camera from my phone and my Hub.  I do not want to take my Hub screen out of my HOME account and switch it to another account.

Barring some sudden solution to not being able to add this device to my Workspace account ... does anyone have suggests for workaround, hacks, solution ... ?  

I haven't tried these yet, but two approaches I'm thinking of are ...
 
Somehow sharing my Workspace account with a different private gmail account, and then connecting Home app to the other account work (for photo) access?

Otherwise, could I share my Workspace photos to my private gmail account ... I guess that might at least get my photos onto the Hub. Anyone know if that would work?

Thanks for reading.
Cheers!
11 REPLIES 11

NicoleS
Community Member

I’m having trouble getting my battery doorbell I’m my Google Home that’s signed in with my own gmail account. My thermostat is working just fine but i cannot add my doorbell. Any ideas? 

Riccarr
Community Member

Is your Google Home app using a Google Workspace type of email account or do you have a regular private gmail account?  The Workspace type (formerly known as G-Suite) do not work to add a Nest doorbell.  Using a plain regular gmail account works fine for me. Just follow through the instructions.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

jdvaizer
Community Member

Yes, I have the same problem here. My workspace account is a family account and i do not have gmail email..only workspace..and a doorbell as paperweight..terrible. What can I do?

janthadeus
Community Specialist
Community Specialist

Hey jdvaizer,

 

Thanks for reaching out. We appreciate you sharing that with us and I know how you feel about this. Google Workspace accounts are accounts set up by businesses or organizations to access different Google business productivity tools. At this time, you can’t use a Google Workspace account because the account data is managed by your organization. We recommend migrating your Nest Account to a personal Google Account. If you don’t have one, create a new Google Account

 

Have a look at this article and let us know if you need more help: Troubleshoot account migration issues.
 

Thanks,

JT

Many thanks for the concern. But unfortunately I have the whole house and all my services related to my email in Gworkspace (email family). But if I go to this particular case, first I want to share it with people in my family so that when the doorbell rings, the camera appears for everyone, but my whole family has a workspace, imposible to open gmail account for my all family. The other thing is that you can't make the doorbell ring on google nest mini. if ​​I'm not at home and if this other person has to open the door, but those devices are in my workspace profile, Imposible to change all my devices to another account. Now I am the admin of my domain and I think there would be no problem being able to relate my devices to this family account. The problem is that this experience absolutely stops me from continuing to use google devices, such as speakers, cameras and others. This policy is unfortunate, one should be able to relate any device to any email that one wishes, it is in my opinion absolutely absurd this Google rule, some devices can others not...who understand.

Ebedia
Community Specialist
Community Specialist

Hi jdvaizer,

 

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

 

Regards,
Emerson

jdvaizer
Community Member

Many thanks for the concern. But unfortunately I have the whole house and all my services related to my email in Gworkspace (email family). But if I go to this particular case, first I want to share it with people in my family so that when the doorbell rings, the camera appears for everyone, but my whole family has a workspace, imposible to open gmail account for my all family. The other thing is that you can't make the doorbell ring on google nest mini. if ​​I'm not at home and if this other person has to open the door, but those devices are in my workspace profile, Imposible to change all my devices to another account. Now I am the admin of my domain and I think there would be no problem being able to relate my devices to this family account. The problem is that this experience absolutely stops me from continuing to use google devices, such as speakers, cameras and others. This policy is unfortunate, one should be able to relate any device to any email that one wishes, it is in my opinion absolutely absurd this Google rule, some devices can others not...who understand.

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.

 

Thanks for your help here, Emerson.

 

Best,

JT

laurentho
Community Member

I'm having exactly the same problem and it's very very frustrating. It seems unsolvable at this point and my nest doorbell (battery) is as good as a brick right now.

laurentho
Community Member

It's incredibly frustrating. I have the same problem and I have to migrate all my devices to a new Gmail account, then share my Google photos (under 'Partner Sharing') that's on my workspace account to the Gmail account so that they show up on my home hub. That's the only way around it at the moment until google decides to enable workspace accounts to add the doorbell.