I'm unable to connect my Nest Doorbell to the app.

[Reeman31404]

I've been using the device for aprox a year and a half. Recently I've been unable to connect to the app. When I try to log on it shows incorrect password. When I try to reset the password I'm not emailed the info needed. Seems to allow resetting through Google, but I'm not interested in resetting through Google.

[MplsCustomer]

@Reeman31404 

Unless you've changed your password, the only reason you should get that error message is if you are inadvertently trying to log into the Google Home app with a different Google Account than the one used to set up your doorbell.

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

[EdmondB]

Hello Reeman31404, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help,@MplsCustomer.

Best,
Edmond

[EdmondB]

Hi Reeman31404,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond