I transitioned my Nest to google, and now I cannot invite family members to access the devices

[JohnF]

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Original poster:Jamie Garner 

I am unable to invite or add a family member to the nest account since I connected / migrated this to google

[JohnF]

Hi Jamie Garner,

If the owner of a Nest home migrates, all other home members must migrate and be re-invited in order to maintain access to the home. Now that you've migrated, you’ll need to add and remove home members, except for those with Home Entry Only access, using the Google Home app, not the Google Nest app. You’ll only be able to invite home members who have a Google Account.

FAQs about accounts for the Nest app - Google Nest Help

-from David King(Product Expert)

[N0vnm]

This does not work. I added my spouse in the home app.  She cannot see any device's in the home. She will not show up under family in the nest app. 

[janthadeus]

Hi N0vnm,

I'm sorry to hear that but no worries, we'll check this out. Have you migrated your account to Google? If so, does she have a Google account? Does your wife receive an invitation in her email when you send her an invite? Did you check if she's accessing the home you sent her the invite? Also, what Nest devices do you have?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi N0vnm,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT