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Indoor Nest Camera Turns off daily

MarkP58
Community Member

I have several Nest Cameras, 2 internal 2 external plus Door bell.  The issue I have is with at least one internal camera turning itself off most days for no reason when it should be on 24/7.  I have removed the Home/Assist and any schedule for this Camera but it still decides to turn off either as if it was on a schedule or the absence of my phone (Home/Away Assist). Is this a bug?  I have also found  Home/Away Assist unreliable as often I return and the cameras don’t react. Nest/Google considering how long I have these systems are getting worse not better. May consider moving to Apple secure video if Google don’t up their game.  I have 2 sites and pay good money for Nest Aware/Recording…. -  P.S. Google Home still doesn’t cut it for Nest Cameras as there is no srubbing/playback of 24/7 recordings only Events. Prefer Nest APP when it works but has it has been getting worse. Blue spinning circles etc. My BT Broadband connection is good with 80/20 Mbps regularly providing 80-90% of that consistently. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey MarkP58,

 

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MarkP58,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie