Indoor Nest Camera not recording

[ecmitche]

We have been using our indoor net camera for nearly 5 years.  Upon moving, we disabled it and reset it up recently, but it only collects still images of movements, it's not recording videos.  We can watch live video, but it's not recording any of it. We were Nest Aware subscribers previously, but now we can't get any video, even within the same day or 24 hours.

HELP!  Suggestions?

[MplsCustomer]

@ecmitche 

Do you have a current Nest Aware subscription? You can check by going to Settings | Nest Aware in either the Google Nest app or Google Home app.

Or you can check your subscription here:

https://store.google.com/subscriptions

[ecmitche]

@MplsCustomer yes, we've had it for months, it auto renews in December. We never shut it off, even though we didn't have the camera hooked up for 18 months.... (which is a whole other issue)

[MplsCustomer]

@ecmitche 

What Nest Aware subscription do you have, the 1st Gen Nest Aware subscription (which is per camera) or the Nest Aware or Nest Aware Plus subscriptions, which apply to all cameras in the same Google Nest "home/structure" (see link below).

If your camera is not recording, perhaps your Nest Aware subscription somehow does not include your camera. If you're getting still images only, you must have one of the older cameras. If you go to your camera in the Google Nest app and select Settings | Nest Aware, does your camera show an active subscription? And if you go to your camera in the Google Nest app and select Settings | Video recording, is "Video recording" turned on?

https://support.google.com/googlenest/answer/9681538

If you can't resolve it, you can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[janthadeus]

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hi everyone,

@ecmitche, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and JT.

Thanks,
Emerson

[EmersonB]

Hello ecmitche,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson