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Indoor Nest Cameras are pixelated

A_Kane
Community Member

Hi,

 

I have several Google Nest Cameras within my home and all are working great except for two of them. The first one started about a month ago and the I just noticed the second this week. The pictures from the two of them are pixelated, and they appear this way from my Laptop, Mobile device, and desktop (Hard wired to the network)

I have a 1.5Gb Fiber connect to the home, and have tried with only the two cameras on the network, and I have never tried different locations in the home and even setting them up within a foot of the router for a clear connection.
These are pixelated on both the streaming and the recorded playbacks.


They are set to record 24/7 on High res. and I do not have any capping / limits from the ISP side.
Anything else I can check? other than them being defective?  Again only 2 of the 7 are having issues
- 1 Nest Door Bell Cam

- 1 Outdoor Camera (located away from the house and has no issues with connectively or resolution)

- 5 Indoor Cameras (2 possibly defective)

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, A_Kane.

Sorry for my late response here and for the issue you're having with your devices. I wanted to check in real fast to see if you still needed help with this and make sure you got the help you needed. Also, have tried any troubleshooting steps have you tried so far?

Please let me know if you need further assistance.

Thanks.

A_Kane
Community Member

Issue is still ongoing. 

Jeff
Community Specialist
Community Specialist

Hey, A_Kane.

Ok, sorry that's still happening. I'm going to touch base with another specialist to see what we can sort out here and work on a resolution for you. Thanks for being patient while we look into this.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS