Indoor nest camera stream not working but connects to Wi-Fi

[BenPerez]

I have a wired Nest indoor camera (Gen 1 I believe) that was working well for many years, up until a few weeks ago. I can no longer view the stream, and the LED light on the front of the camera never turns on. However, I notice that when I plug it in to a different USB charger, the status in the Nest app changes from "Your camera is offline" to "Your camera is off", alongside a toggle that appears as thought it would let me start the feed.. If I press that toggle, the stream just shows the loading spinner indefinitely. The camera also doesn't appear to respond to the reset process. All of this leads me to believe that the camera is receiving power and that it's connecting to Wi-Fi, but failing to provide a video stream.

This post seems to describe a similar problem: https://www.googlenestcommunity.com/t5/Nest-Aware/Nest-camera-stopped-working-friday-night-no-light-...

I contacted customer support but they simply had me verify that the USB cable and outlet were functional, after which I was told that the camera was too old to be replaced via warranty. That said, I'd love to simply repair this camera rather than replace it outright. Any insight on what could be going wrong?

[EmersonB]

Hi BenPerez,

Thanks for reaching out here in the Community. To further isolate this issue, please share here the photo of your Nest Camera showing the button you're pressing to reset it. Also, when you plug it to a different power outlet, were you able to see any light status? Let us know your update here.

Best,

Emerson

[BenPerez]

Here's a photo of the button I'm trying to press to reset the camera. Also, I have confirmed that the light does not turn on when I use different outlets / cables / chargers.

[EdmondB]

Hi there, 

Thanks for the information. For the first-generation Nest Camera, it doesn’t have a button for you to restart or factory reset. If you’re not getting any LED light on the Nest Camera using a different USB cable or a power outlet, that means that the issue is with the camera itself and cannot be repaired.

Let me know if you have additional questions.

Best,
Edmond