I feel your pain. I had their original mesh network and after the moved the Google Wifi to be part of the Home app it lost some MAJOR functionality which caused the entire network to crash. I spent DAYS with support trying to reset the devices, and when they did they were MUCH MUCH worse in terms of functionality and range! They kept telling me I needed to get the Nest versions, and *I* kept telling them that the Nest versions do not have a hardwire option which was a requirement. I ended up replacing everything with a bunch of Omada gear. Cost me more in terms of up front cost, but since then I've had one issue that took a simple Google search and less than an hour to resolve. So net I'm probably about the same right now. Range on the Omada stuff is crazy too, I am almost a block from a small park and I'll retain my connection through about half of the park! 😄
I had 10 cameras from another company. They kept making promises about their software and stuff. Overall the devices were decent and the price was good. Then once they had suckered a crap load of people in they say how all the stuff they promised will not be behind a paywall, and even 24/7 recording (to an internal SD) will require a subscription. All in it was looking to be about $20/yr, which doesn't sound bad until you take into account I have 10 of them, and the fact that they were taking away functionality and forcing a subscription really P'ed me off so I just threw them all away.
